About

We don’t promise. We prove.
We believe in results-driven campaigns.

The 60 strong South African presence combines Arc Worldwide Cape Town – a CRM, Direct Marketing and data driven agency with 20 years of experience, and newly branded Emote – a specialist Social Media and consumer engagement agency in Johannesburg, carved out of Popimedia.

The offering will allow brands to nudge the shopper down the path to purchase by creating contextually relevant omnichannel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty.

We don’t sell ads. We change behaviour. Whether you’re wanting your customers to shop sooner, more often or spend more. Whether you want them to co-create a product or share content. Our job is to create the engagement that drives this behaviour.

We want to move people to respond because they feel a real connection and experience real value exchange.
And luckily for us, humans leave a trail of data. It’s our job to capture, store, process, report on, transmit and analyse this data and use the insights gained to guide our strategies and creative. Data is at the heart of what we do – whether prospect or retention data, transactional or relational data, customer or industry data, research findings or big data.

And our services that support this strategic approach include:

Arc-strategy+insights

Through global shopper research and profiling, a combination of years of experience, a unique range of skill sets, and our stack of technology which tracks every touch point throughout the journey, we gain deep data driven customer insight.

Our deep understanding of how to leverage data and the role it can play at every customer touch point to nudge the consumer down the path to purchase, enables us to deliver simple yet innovative insights and actionable strategy to our clients.

Arc-Listening+reach

How do you reach the right audience at the right time in the most relevant way?

Our deep listening technology, allows us to gain insight into conversations happening online, benchmark competition and generate live actionable insights to all parts of the organisation.

Our media technology meedee8, allows us to deliver the best return and relevant content at scale across the Facebook, Twitter, Instagram, Google, Youtube and Programmatic platforms.

Arc-Engagement+experience

As Africa’s Hootsuite partner, used by 12 million content managers globally and 8 out of 10 Fortune 500 companies, our engagement toolset enables our community management team to nudge the customer down the path to purchase.

Coupled with in-store & activation solutions through The Creative Counsel, our offering ensures we can deliver your message to the right target in the right way nationally within one of a kind time frames and logistical constraints.

Arc-CRM+loyalty

We do not believe in campaigns.

Every promotion and engagement with an audience, customer or potential customer is wasted if one cannot leverage insight from the interaction. Our CRM marketing automation & Loyalty solutions ensure we can deliver the right content to the right customer on their path to purchase and reward them along the way.

This helps us rapidly deploy solutions to achieve our client’s short term goals and build long term insights and value for our brands.

Over and above these capababilities, our Data department offers a comprehensive Data Management, Profiling & Analytics solution.